Location: Charlotte, NC

Shift: M-F 8A-5P (3 days onsite)

Duration: Longterm Contract

Description:

• Production Services is responsible for running the day-to-day operations of the technology platform.
• The Technical Support Analyst identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams.
• Performs analytical, technical, and administrative work in planning, installing, designing, and supporting new and existing equipment and software under moderate supervision.
• Consults with end users to determine optimal configuration of equipment and applications.
• Phone support; IT experience; incident management; commensurate experience in a technical support, Helpdesk, ATM servicing or electronic banking operational and/or problem management background.
• Knowledge of ATM Network, strong technical skills, and experience with a variety of network protocols, software and hardware involved in LAN/WAN operations, Remedy, ESQ, and ATM Webserver.
• Proficiency with telephone, as majority of day will be utilizing telecom.