Our Greater Boston area client is looking a Customer Service Representative with two years of call center experience; experience with Service Channel is a plus as well as industry experience in retail or fashion.

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JOB SUMMARY

Duties and Responsibilities

• Respond accurately, promptly and effectively to all forms of communication, including but not limited to e-mails generated from the field directly or through the ServiceChannel platform.

• Ensure all services are completed in a timely manner and escalating difficult calls to Manager when services are not being addressed within certain timelines. Communicates with Vendors, Store Managers and Home Office personnel to resolve problems and answer questions.

• Performs auditing of invoices in accordance with individual department requirements.

• Ad Hoc reporting and analysis as needed

• Supports ongoing maintenance programs (strips, scrubs, high dusting) as well as project-based programs ( New Stores, relocated stores, and remodel projects)

• Promote a positive Company image to support Building Services objectives and mission statement.

• Compose personal replies to e-mails and maintain assigned reports.

• Ability to multi-task in a fast-paced environment and capable of moderating a high volume of inbound content.

Minimum job skills required.

• Excel skills required

• Service Channel knowledge a plus

• Proven conflict management skills

• Flexible mindset, oriented towards conflict resolution

• Strong follow up and organizational skills

• Strong listening skills

• Ability to prioritize work

• Excellent verbal and written communication skills

• Typing skills

• Minimum 2 years of call center or customer service or related experience preferred