The Client Issue Solution Specialist plays a pivotal role in driving business growth by building strong client relationships, identifying industry challenges, and proposing tailored consulting and IT solutions. This position requires a results-driven professional with expertise in ERP/SaaS, consulting, and the manufacturing industry. As a trusted advisor, you will collaborate with internal teams and partners to deliver innovative solutions that address client pain points. This hybrid role offers the opportunity to work in a dynamic environment with both domestic and international travel.

Role and Responsibilities

• Gather market intelligence and identify common industry issues and potential client needs to develop effective strategies.
• Build and maintain strong relationships with client management and operational teams in Sales & Marketing, Procurement, Manufacturing Execution, Production Control, and IT.
• Create, update, and share account plans for potential clients as directed by your supervisor.
• Report weekly activities and pipeline updates to your supervisor.
• Identify potential clients, cultivate a robust pipeline, and drive revenue growth.
• Collaborate with internal consulting and system implementation teams as well as ERP/SaaS partners to deliver insights into customer requirements.
• Propose tailored consulting and IT solutions to address client issues, leveraging industry expertise and close communication with stakeholders.
• Serve as a liaison between implementation teams and clients, ensuring seamless communication and prompt query resolution.
• Develop and continuously improve standardized processes and materials for maximum efficiency and effectiveness.

Key Responsibilities

• Engage with potential clients to understand their challenges and propose suitable solutions.
• Provide product expertise and deliver tailored demonstrations that address client pain points.
• Coordinate with consulting and implementation teams to ensure successful project delivery from both the client's and the company’s perspectives.
• Create proposals, secure internal approvals, and negotiate agreement conditions with clients.
• Offer technical guidance and support to clients during the pre-sales and post-sales phases.
• Support delivery teams in clarifying requirements and coordinating resources from partner companies.
• Document sales meetings, client discussions, and internal knowledge materials as requested by your supervisor.

Qualifications and Requirements

• Education: Bachelor’s degree in Computer Science, Engineering, or a related field.
• Experience:
• Proven experience as an IT strategy consultant or Pre-Sales Representative, focusing on ERP/SaaS solution sales.
• 3–5 years of experience in consulting firms.
• 5–10 years of expertise in the manufacturing industry, including business strategy, operations, and industry-specific IT solutions.
• Hands-on experience in system development planning and implementation (from scratch, ERP, or SaaS).
• Skills:
• Logical thinking and strong organizational/documentation skills.
• Exceptional presentation and negotiation skills.
• Proficiency in CRM/SCM software or cloud services.
• Strong connections with SaaS implementation partners for project consignment.
• Demonstrated ability to analyze client IT infrastructure, align needs with industry best practices, and develop actionable IT roadmaps.