$14.00 - $21.00 (est. hourly pay rate)

Job Summary:

Our client is seeking a Help Desk Specialist who will refresh field devices, specifically Dell devices such as Dell 7330 Rugged laptops. This opportunity is located in Denver, CO!

Duties:

• Begin device refresh process next year
• Image devices with the required operating systems and configurations
• Load and configure applications as needed
• Perform tasks to prepare machines for deployment to end users
• Coordinate deployments with department managers to ensure smooth transitions
• Act as the lead in Minnesota to oversee and guide the refresh process
• Replace old hardware with updated, new hardware

Desired Skills/Experience:

• 2+ years of previous experience in a HelpDesk role
• Strong customer service skills
• Valid driver’s license and reliable transportation (fleet vehicles may be available on a first-come, first-serve basis)
• Proficiency in Windows 11
• Familiarity with general peripherals (e.g., printers, scanners, etc.)
• Experience using ServiceNow for managing and tracking tickets
• Knowledge of Active Directory and Azure AD for managing user and device access
• Basic skills in PowerShell for occasional scripting tasks

Benefits:

• Medical, Dental, & Vision Insurance Plans
• 401K offered