Responsibilities

• Personalize and create forms and fields

• Create new applications, modules, and tables

• Activate a plug-in

• Build reports, gauges, and homepages

• Set up Service Level Agreements (SLAs) and monitor SLA workflows

• Create and track Service Catalog requests, and items with variables

• Create, monitor, modify, and publish Service Catalog workflows with approvals

• Follow the notification process back to the Business Rule

• Import data into the instance

• Create and use update sets to facilitate moving customizations between your instances

• Search, populate, and customize the Knowledge Base

• Create an Access Control Rule (ACL)

• Create global controls for attachments and cookies

• Custom scripting

• Build third party software integrations

• Answering "how to" technical and application configuration questions

• Aiding in translating business requirements into technical requirements

• Facilitating roll out of new applications and modules

• Manage the ServiceNow system upgrades that occur three times per year

• Assisting in troubleshooting patch / release management issues

The ideal candidate is a college graduate with Computer Science or similar technical degree (or is working towards such a degree) and would have a minimum of 1-2 years of experience with:

• Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.)

• Web applications, networks, protocols and email (SMTP, POP3)

• Basic understanding of ITIL v3 methodologies

• Understanding of enterprise IT architecture

• Working knowledge of relational databases

• Experience with database manipulation via a programming language

Experience in these areas is a plus:

• LDAP directories, such as: Active Directory, eDirectory, OpenLDAP.

• Single Sign-on using: Digested Token, SAML 1.1, SAML 2.0.

Web Services integrations.