Position: Level 2 Desktop Technician I
Location: North Chicago, IL 60064
Duration: 6 Months
Job Type: Contract
Work Type: Onsite
Pay Rate: $28.57-28.57/ Hourly/ W2
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. This Client is mission is to discover and deliver innovation medicines and solutions that address complex health issues and enhance people’s lives.
Job Description:
- Responsible for diagnosing and resolving software and hardware incidents, tasks, and requests escalated through service management software, including but not limited to operating systems (Windows and Mac), mobile devices, printers, peripherals, and a range of software applications
- Responsible for ensuring completion of all assigned work and proper communications with clients, meeting service level agreements, customer satisfaction, and service demands
- Perform programming and related administrative tasks for Managed printers.
- Comply with all company training, legal and ethical requirements.
Years of experience/education and/or certifications required:
Top 3-5 skills requirements should this person have:
- Will need ability to be certified in Dell and HP hardware repairs.
- Must possess a strong customer service orientation.
- Must be adaptive and flexible and have good problem-solving skills.
- Must be able to communicate effectively both verbally and in writing.
- Hands-on physical repair of laptops
TekWissen® Group is an equal opportunity employer supporting workforce diversity.