Position Summary

Credico is a global leader specializing in brokering direct sales services, marketing, and digital acquisition. With operations in the US, Canada, UK and South Africa, our clients include both Fortune 500 and mid-market companies, as well as many of the world’s largest non-profit organizations.

We are seeking a dedicated Junior Account Manage to support our Chicago office. This role involves providing full-service support to our client services team in project management and account management campaigns, requiring 3 days in-office weekly and the remaining days remote. The weekly work hour schedule is below:

Wednesday 1pm CST - 9pm CST

Thursday 2pm CST - 9pm CST

Friday 2pm CST - 9pm CST

Saturday 11am CST - 9pm CST

Sunday 12pm CST - 8pm CST

Responsibilities

• Facilitate business trips for campaigns Credico performs for Verizon Wireless.
• Compile and manage business trip data.
• Executing code moves for business trips.
• Communicate with Credico, ISOs, and Credico clients timely and effectively.
• Provide ongoing account support to existing clients and client services team.
• Assist to manage the backend operations of multiple campaigns at any given time.
• Effectively support prompt and accurate communications as a liaison between internal and external teams via email, telephone, and/or meetings to communicate project status, resolve problems, answer questions, manage correspondence, and reports.
• Proactive management of day to day activities and long term projects.
• Escalate issues to management, and partner cross-functionally to quickly resolve issues.
• Think critically and strategically on all program aspects to prevent issues and optimize the campaign and client experience.
• Effectively plan and execute assignments.
• Provide timely and accurate information or feedback to all requests, questions or concerns from sales offices, clients or internal departments or team members.
• Other duties as assigned or are necessary that support the overall business needs.

Experience and Qualifications

• Intermediate proficiency in Microsoft Office Excel
• Independent problem solving
• Ability to effectively alter communication and style to different levels of employees, management, and clients
• Ability to work with internal and external teams in a fast-paced, result-oriented environment; adaptable and flexible
• Ability to manage a high volume of inbound / outbound calls to assist with inquiries and issues
• Ability to self-manage and work independently in a fast-paced, constantly changing environment
• Analytical skills
• Effective time management including ability to multitask, organize and prioritize
• Professional written and verbal communication skills
• Strong attention to detail and accuracy

What We Offer

• Competitive Salary ($56,000 - $60,000 per year) & Additional Incentives
• Company Paid Holidays
• Paid Time Off
• 401(k) with company match
• Medical, Dental, Vision
• Disability Insurance
• Company paid Life Insurance
• Commuter Benefits
• Employee Assistance Program

We value diversity and inclusion in our workplace. We are an equal opportunity employer, and we comply with all applicable federal, state, and local fair employment and human rights laws. In all of our business dealings, we strictly prohibit and do not tolerate discrimination against employees, vendors, contractors, job applicants or any other covered persons on the basis of any characteristic protected under relevant federal, state, or local law.

If you need assistance or a reasonable accommodation to complete any part of the job application process, please reach out to us.