Overview:

Under the direction of the Supervisor, the Customer Service Representative is responsible for scheduling patient appointments and managing the clinical medical records system. The Customer Service Representative will serve as a liaison between patients and hospital staff.

Qualifications:

Required Education:

High School Diploma or GED.

Preferred Education:

Completion of a Medical Terminology course.

Necessary Skills:

1. Must demonstrate effective verbal and written communication skills.

2. Ability to handle stressful situation in a professional and courteous manner.

3. Basic understanding of medical terminology.

Required Experience:

One to two (1-2) years customer service experience.

Preferred Experience:

Two (2) years of customer service experience in a health care related industry.

Age of Patient Served:

All Age Groups.