B|STRO 38 is seeking a Floor Manager that will be responsible for ensuring that guests fully enjoy their visit to the restaurant, curating the dining experience by directing and motivating the service staff. The Floor Manager will ensure a high standard of appearance, hospitality, and service in personnel and cleanliness of the dining room, ensure the timeliness of food service, supervise and train service staff, and manage within budgetary restraints. The Floor Manager will support in developing and implementing programs to increase revenues through repeat business and higher check averages.

The Floor Manager is responsible for overseeing the daily activities of the Front of House operations and employees in accordance with company policies and procedures and works concurrently with Back of House ensuring a successful operation.  Our Floor Manager will be responsible maintaining the high standards of B|STRO 38 dining experience. Interacts with the dining room guests, fellow employees, and supervisors in a polite and courteous manner to ensure gracious hospitality. As Floor Manager, you will oversee front-end operations during dinner services. Responsibilities include staffing oversight, training coordination, and ensuring adherence to service standards. This position focuses on ensuring exceptional guest care and upholding service quality. 

• Collaborate with the management team and front of house team to ensure that service operations enhance the guest experience and meet high service standards

• Oversee daily floor operations, including guest flow, table assignments, and service timing to optimize efficiency and guest satisfaction.
• Handle guest inquiries and complaints promptly and professionally, ensuring any issues are resolved to the guest’s satisfaction.
• Train, mentor, and develop front-of-house staff to maintain a knowledgeable and motivated team, fostering a culture of excellence and continuous improvement.
• Maintain compliance with all health, safety, and sanitation standards and all applicable city, state, and federal regulations.
• Participate in the recruitment, selection, and onboarding of new front-of-house team members.
• Work closely with the kitchen team to ensure seamless communication between the front and back of the house, particularly during peak service periods.
• Closing the restaurant
• Actively manage the floor during peak service times and events to ensure smooth operations and exceptional guest experiences.
• Assist in training and supervising staff, ensuring they provide top-notch service.
• Conduct pre-service meetings with staff to finalize details and expectations.
• Handle guest feedback and resolve any issues promptly.
• Ensure compliance with all safety and sanitation regulations.
• Maintain high visibility during service to provide support and address any issues

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