ndependent and innovative hospitality group is seeking an experienced FOH Manager to assist the Beverage Director with all the day to day operations of their newest opening project in Soho. The ideal candidate is organized, responsible, punctual, self-motivated, warm, hospitable, and above all a team player. The candidate should work well in a fast-paced environment, multitask efficiently, have excellent interpersonal and leadership skills. Additionally, they should have a demonstrable interest, knowledge, and passion for food and hospitality. Candidate should have a strong wine and beverage focused experience but will also be engaged in floor service. This is a creative and unique hospitality setting.

Required Skills/Qualities

• Impeccable customer service
• People management, fostering teamwork, and giving feedback
• Highly effective communicator
• Self-motivated
• Strong multi-tasking abilities
• Solid conflict resolution
• A deep passion for food and hospitality
• Outstanding interpersonal relationship building

Essential Job Functions

• Oversee Front of house departments and daily restaurant operations
• Assist Beverage Director with all facets of the beverage and wine program.
• Uphold company standards of customer service, health and safety regulations, and company policies and procedures
• Cultivate customer relations, answer questions, address complaints, and ensure prompt service and satisfaction.
• Oversee the balancing of cash drawers, record income, and expenditures
• Monitor restaurant supply, food, and beverage inventories, and communicate inventory status to purchasers 
• Lead daily pre-shifts meetings, encourage employee feedback, and incentivize service sales
• Foster a communicative and open work environment
• Ensure an organized, smooth and efficient service for guests and staff by being present and proactive on the floor
• Coach staff to converse about menu offerings, product sourcing, and culinary preparation techniques
• Oversee proper management of VIP reservations
• Delegate work duties, maintain schedules and employee timecards, and maximize covers
• “Fill in the gaps” when it comes to service
• Maintain a clean and safe work environment, which includes the restaurant, loading dock, and all other work premises
• Communicate daily service notes, employee performance, operational or customer service concerns with other managers

Additional Responsibilities

• Assist with the preparation and set-up of events
• Supervise and direct event staff
• Order stock and perform various administrative duties.
• Assist in staff counseling or performance reviews
• Assist with the coordination of staff tours and gallery events

Education, Experience, and License Requirements

• Management experience in a team-oriented workplace preferred.
• Demonstrated ability to coach, lead, and develop staff members.
• Exceptional organizational management skills.
• Skills and knowledge in: Excel, Micros, and Outlook
• Food Handler and TIPS/Responsible Beverage Service (RBS) certification

Compensation:

• Salary based on experience
• 15 days accrued vacation
• Medical, dental, and vision insurance
• 401k with employer match
• Dining & hotel discounts