Job Summary
The Customer Service Representative is responsible for providing exceptional support by handling inbound calls from providers, subscribers, and clients in a call center environment.
This role involves documenting calls, utilizing internal systems, and collaborating with the team to ensure tasks are completed accurately and efficiently.
Key Responsibilities

• Handle approximately 30-50 inbound calls daily, averaging 4-6 minutes per call.
• Accurately document call details in internal systems.
• Utilize various technologies, including Excel, Outlook, Teams, Word, printers, and internal CRMs (SalesLogix and DVCN).
• Follow instructions and complete tasks with attention to detail, organization, and urgency.
• Collaborate with the team to maintain accountability and efficiency.
• Provide support on-site, with potential for hybrid options in the future.

Required Qualifications

• Ability to follow instructions thoroughly and consistently.
• Strong attention to detail and organizational skills.
• Proficiency with PCs running Windows and Microsoft Office tools.
• Punctuality, reliability, and adaptability to change.

Preferred Qualifications

• Spanish-speaking abilities.
• Strong Excel skills.
• Experience in dental or healthcare-related customer service.
• Ability to suggest and implement process improvements.