We are seeking a customer-focused and hands-on IT Manager to join our team. The ideal candidate will be responsible for managing projects, performing installations, and leading a team of IT professionals. This role requires a balance of technical expertise and leadership skills to ensure the smooth operation and advancement of our IT infrastructure. This position is on-site in Holland, MI.

Essential Responsibilities:

• Customer Service: Ensure exceptional customer service by promptly addressing and resolving technical issues, providing clear and effective communication, and maintaining a customer-centric approach in all interactions.
• Team Management: Supervise and mentor a small team of IT professionals, fostering a collaborative and productive work environment.
• Troubleshooting: Address and resolve technical issues promptly, providing support to team members and end-users as needed.
• System Maintenance: Ensure the ongoing maintenance and optimization of IT systems, including servers, networks, security systems, and applications.
• Documentation: Maintain comprehensive documentation of IT processes, configurations, and project progress.
• Stakeholder Communication: Consult with internal stakeholders to understand IT needs and deliver solutions that align with business objectives.
• Project Management: Lead and oversee IT projects of various complexities from inception to completion, ensuring timely delivery and adherence to budget and quality standards.
• Installations: Perform hardware and software installations, configurations, and upgrades, ensuring minimal disruption to operations.
• Technology Planning: Develop and maintain a technology roadmap, which aligns with company objectives, with monitoring to ensure technology initiatives support business needs.

Key Requirements:

To perform this job successfully, an individual must be able to perform each essential duty effectively. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• Bachelor’s degree in Information Technology, Computer Science, or a related field; or similar experience.
• Proven experience as an IT Manager, or similar role, with hands-on project leadership and installation expertise.
• Strong technical skills in hardware and software installation, configuration, and troubleshooting.
• Excellent leadership and team management abilities.
• Proficient problem-solving skills and attention to detail.
• Strong communication and people skills.
• Ability to work under pressure and manage multiple tasks simultaneously.

Preferred Skills

• Certifications such as CompTIA A+, Network+, or similar.
• Experience with cloud services and virtualization technologies.
• Familiarity with cybersecurity best practices.