Do you have exceptional customer service and communication skills? Are you detail oriented and proficient in order fulfillment processes? Do you enjoy engaging with and taking care of people to provide excellent customer service? Have you worked in marketing for retail businesses and e-commerce? Do you have experience in developing retail branding and marketing campaigns to boost sales and increase brand awareness within a retail environment? If so, you might just be perfect for this Retail Marketing & Customer Service Associate position!
Little League International is looking to hire a full-time Retail Marketing & Customer Service Associate. Individuals who would like to work for an established nonprofit organization that plays a positive role in the lives of millions of youths around the world and handle all aspects of marketing our retail establishments and e-commerce, while performing customer service duties are encouraged to apply.
This full-time exempt position has core hours of Monday - Friday, 9:00 AM to 5:00 PM and may require Saturday hours during our busy summer months . While most work is done during normal business hours, occasional peaks in workload and special events and the Little League World Series may require working in the evenings and on weekends. Occasional (< 10%) travel may be required.
This position earns a competitive salary commensurate with skills and experience. A drug screen and background checks are required. We also offer excellent benefits including a flexible work arrangement program , medical, dental, vision, life insurance, Short Term Disability, Long Term Disability, a 401(k) plan with employer match, and 19 paid holidays per calendar year in a positive work culture that embraces diversity and inclusion. If this sounds like the right opportunity for you, apply today!
ABOUT LITTLE LEAGUE INTERNATIONAL
Located in South Williamsport, PA, we are the administrative and operational headquarters for Little League Baseball and Softball, the leading nonprofit youth sports organization with 75+ years of history supporting youth baseball and softball. Little League® is played in approximately 6,500 communities across more than 80 countries around the world. We believe in the power of youth baseball and softball to teach life lessons that build stronger individuals and communities.
A DAY IN THE LIFE OF A RETAIL MARKETING & CUSTOMER SERVICE ASSOCIATE AT LITTLE LEAGUE INTERNATIONAL
As the Retail Marketing & Customer Service Associate, you will manage the initial phases of order fulfillment ensuring efficient processing of orders, payment authorizations, merchandise allocation, order edits or cancellations, etc.; create strategic retail branding and marketing campaigns to continually drive retail sales and promote our brand to both new and existing customers, complete sales orders to ensure a positive customer experience and satisfaction, develop, plan, and execute an annual marketing plan that supports Little League retail efforts, including e-commerce to drive business objectives and sales goals. Leverage digital marketing, out-of-home and emerging media strategies and collaborate with cross-functional teams to optimize customer engagement and consumer traffic.
REQUIRED QUALIFICATIONS:

• A degree in Marketing, Retail Sales Management, Merchandising, Business Management, or related field or equivalent years of experience.
• Minimum of 3-6 years retail experience working specifically in both marketing and sales with e-commerce, digital marketing.
• Experience creating and executing marketing campaigns and programs that drive customer engagement and brand loyalty.
• Extensive knowledge of digital marketing principles.
• Experience in retail sales or e-commerce environment.
• Excellent customer service and communication skills via phone, written and in-person both internally and externally.
• Knowledge in sales reporting, data analysis, and software used to gather analytics.
• Ability to partner with cross-functional teams within the organization and leverage communication and collaboration to keep retail/Ecommerce marketing aligned with company goals.
• Strong organizational skills including the ability to prioritize workload and complete multiple projects on time and on task.
• Proficiency in retail POS systems, MS Office programs, especially Microsoft Excel and Word with ability to create documents and spreadsheets; ability to learn innovative technologies and software and adapt to changing processes.
• An understanding of business and marketing principles and concepts, including, but not limited to marketing, sales, content creation for social media, e-commerce, website design and display, inventory, consumer promotion, visual display, and merchandising.
• Excellent interpersonal skills demonstrating the ability to get along well with others and work effectively in a team environment.
• Ability to collaborate with multiple internal departments to drive retail goals.
• Strong project management for multiple on-going projects across many different areas or responsibility.
• Ability to lead projects from start to finish with minimal supervision, as well as partner with store management and merchandising staff.
• Experience in accounting principles related to retail sales and analysis.
• A valid driver's license

PREFERRED QUALIFICATIONS:

• Graphic design capabilities, especially Adobe Creative Suite (illustrator, photoshop, etc.), a plus.
• Bilingual or multilingual a plus

DIVERSITY IN THE WORKPLACE STARTS HERE- ALL ARE WELCOME AND ENCOURAGED TO APPLY ! We are dedicated in providing a diverse, accepting, and supportive work environment that holds all employees to the highest standards of conduct, integrity, inclusiveness, respect, and engagement . We strive to transform our organization into a place where employees work, thrive, and grow while supporting our collective and individual successes .
READY TO JOIN OUR RETAIL TEAM? If you feel that you would be right for this Retail Marketing & Customer Service Associate position, please upload your resume, cover letter, and salary requirements.
Little League International is an Equal Opportunity Employer. We build teams from qualified candidates regardless of their gender, background, race, religion, or sexual orientation and we welcome underrepresented minorities to apply!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Job Questions:

1. Do you have a degree in Marketing, Retail Sales Management, Merchandising, Business Management or a related field or equivalent years of experience?
2. Do you have a minimum 3-6 years of retail experience working specifically in both marketing and sales, with e-commerce, digital marketing?
3. Do you have excellent communication and interpersonal skills?
4. Are you detail oriented and proficient in order fulfillment processes?
5. Are you detail oriented and proficient in order fulfillment processes? If yes, how many years of experience?
6. Do you have strong customer service orientation to engage customers and the ability to build rapport?
7. Are you proficient in retail POS systems, MS Office programs, notably Microsoft Excel and Word with the ability to create documents and spreadsheets?
8. Do you live within commuting distance to South Williamsport, PA?