Title: Customer Service Representative (CSR)
Onsite Monday - Friday in Eden Prairie, MN
6-month contract-to-hire
$20-25/hour
Responsibilities:
•Promptly answers, screens, and processes telephone inquiries with strict adherence to laboratory policies and procedures and appropriate triaging of calls to team members.
•Provides concise information on our clients business mode and clinical testing portfolio.
•Collects and enters new account intake information into the appropriate lab service software system.
Documentation is to be concise, thorough, and accurate.
•Works closely with laboratory personnel, clinical specialists, operations, accounting, informational technology
and senior management to better serve our clinical partners.
•Attends and actively participates in internal meetings relevant to customer service.
•Responds to dissatisfied callers in a professional manner.
•Performs administrative duties pertinent to all company business.
•Other duties and special projects that are assigned by management.
Service Delivery Expectations:
•Customer service oriented.
•Meets our clients Labs Service standards in all categories on a monthly basis.
•Team player.
•Meets the expectations of our customers in providing excellent service.
•Demonstrates positive customer relationship skills with all telephone and E-mail encounters.
•Seeks and supports changes in call flow processes and communication services. Suggests improvements and participates in organized efforts to improve service levels.
•Willingly performs other duties or tasks as assigned and handles multiple tasks effectively and efficiently.
•Promotes sense of pride and positive interpersonal relations among all team members.
•Exhibits commitment to effective problem solving techniques when issues arise.
•Arrives at workstation on time and ready to work.
Basic Minimum Qualifications:
•Candidate must live in the Minneapolis area and be able to work from our clients
corporate office in Eden Prairie
•Bachelors Degree required
•One (1) year experience in a laboratory or medical customer service environment preferred.
•Basic computer skills that include a combination of experience in a Windows Operating System, E-mail, and
data entry.
•At least six months phone experience in a previous job or volunteer position.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.