Robert Half is seeking a skilled Tier 1 IT Support Technician to join a collaborative team and provide comprehensive technical support to staff. The ideal candidate will have a strong background in both hardware and software troubleshooting, with specific expertise in Dell computers and Windows OS.

Key Responsibilities:

• Address and resolve email issues, Outlook freezing, and other Office 365-related problems.
• Utilize ServiceNow ticketing system to track and manage support requests efficiently.
• Assist users with password resets and account access issues.
• Troubleshoot and resolve WiFi connectivity issues.
• Perform hardware and software troubleshooting on desktops, laptops, and peripherals.
• Provide expert support for Dell computers and Windows operating systems.
• Support the use of Microsoft Teams for communication and collaboration.

Requirements:

• Previous experience in a Tier 1 IT Support or similar roles.
• Familiarity with ServiceNow ticketing system is preferred.
• Proficiency in diagnosing and resolving Office 365 issues.
• Strong troubleshooting skills for both hardware and software problems.
• Expertise in Dell computer troubleshooting and Windows operating systems.
• Experience with Microsoft Teams for communication and collaboration.

If you are a proactive problem-solver with a passion for providing exceptional technical support, we encourage you to apply for this exciting opportunity . Join the team and help deliver outstanding IT solutions!