• Monday - Friday, 40 hours a week. Occasionally may have to work weekends but if so, you would still only work 5 days a week.
REQUIRED EXPERIENCE: Experience troubleshooting Open-Source Databases like MySQL, Postgre SQL, etc.
• Purpose of the Team: This team is the Azure database support.
• Key projects: no specific key projects to mention outside of the JD.
• Typical task breakdown and operating rhythm: The role will consist of 20% meetings, 80% case management.
• What makes this role interesting? - This role provides the opportunity to gain technical depth in understanding the technology.
• Unique Selling Points: The team culture is adaptable, innovate, and operate closely as a team. There is a chance to become FTE.
Top 3 Hard Skills Required + Years of Experience
1. Minimum 3+ years experience with Any Open Source DB (MYSQL or PostgreSQL) or SQL Server or SQL Azure DB
2. Minimum 5+ years experience with Technical Support
3. Minimum 5+ years experience with Azure Fundamentals and Azure PAAS (Desirable)
Candidate Requirements
• Years of Experience Required: 3-7+ overall years of experience in the field.
• Degrees or certifications required: none
• Best vs. Average: The ideal resume would contain experience with incident management and customer handling skills. This role is best fit for someone who takes a problem-solving approach and has a learning mindset. self-motivated/passionate about learning
• Performance Indicators: Performance will be assessed based on quality of work and meeting deadlines.
It is really important to the team that they have excellent verbal and written communication skills!
Role and Responsibilities:
§ Minimum 3+ of experience is required in Technical Support Roles
§ Administration support for SQL databases and/or Azure Cloud-based
§ Experience troubleshooting Open-Source Databases like MySQL, Postgre SQL, etc.,
§ Must have knowledge of basics of Azure and SQL,
§ Hand on experience in production support with Database experience
§ Experience supporting or maintaining complex mission critical database solutions, RDMS technologies, and/or SQL language.
§ Excellent understanding of Database concepts and deployments
§ Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions. Consistently share best practices with team members and help create a knowledge base article to solve/workaround that issue
§ Manage all customer communication with the appropriate level of etiquette, timeliness, and professionalism, whilst working towards achieving the KPI targets.
§ Experience working in a team environment, managing a diverse workload
§ Ability to work independently, be adaptable to change and varied working hours
§ Ability to take quick decisions, like when to escalate a ticket to next level
§ Strong problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions.
§ Excellent Communication Skills - verbal, listening, and written (including technical writing).
§ Passion for technology, lifelong learning and professional development.
§ Experience in one or more of these areas desirable:
§ Experience supporting Azure or other cloud-based solutions.
§ Microsoft certifications in data platform or Azure technologies
§ Basic Networking, Storage and Platform troubleshooting skills.