Benefits of working with our global company include

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement program

Purpose

Entry-level position on the Desktop Support Team reporting directly to the Lead Desktop Engineer (dotted line to Site Director) with 30% of duties Facilities related

This position is 100% onsite in Richmond, VA. Work at home is not available for this position.

Your Responsibilities

• Assist with the support of all aspects of LAN-based networking
• Assist with the installation and maintenance of all computer hardware and software
• Assist with the installation and maintenance of voice systems to support call-flow; usually limited to cabling, phones, headsets and software
• Cabling new and existing locations for new network, phone or other equipment
• Repair or upgrade computer systems as needed
• Provide Tier 1 level support on hardware and software technical issues
• All other duties as requested by the Director of Desktop Support, Desktop Manager or Lead Desktop Engineer , or Site Director
• Responsible for the day to day facility activities including:
• Monitoring and updating site security measures
• Monitoring and managing HVAC automation
• Appropriately communicate with customers both internal and external
• Position does require some weekend and after hours business schedules with 24 hours on call availability
• Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediately
• Complete routine maintenance such as painting, arrange scheduling for any maintenance requiring a vendor
• Lead the housekeeping and security vendors in their work and scheduling
• Complete duties tied to site aesthetics such as hanging pictures, arranging furniture, etc
• Manage partnerships with landlord, breakroom vending company, and other similar relationships

Qualifications

• Must be a computer course student, graduate or have computer related work experience.
• Strong understanding of network routing protocols and their practical applications on global networks
• Experience in managing distributed inventory of network equipment
• Experience in virtual networking setup using VMware
• Experience with Cisco and Juniper product lines at a technical and hardware level
• Hands on experience troubleshooting hardware such as routers, switches, network interface cards, firewalls, and telecommunications devices
• Experience with VoIP and supporting VoIP over a production WAN
• Ability to view a computer monitor for several hours at a time
• Candidates must have open availability and able to work additional hours as needed
• Must possess the skillset and ability to complete all tasks listed above as well as other similar tasks not specifically named
• Must have exceptional attendance and flexibility for scheduling needs
• Absolutely must possess a positive, can do attitude, and thrive in a fast-paced, team oriented environment
• Role requires the ability to quickly assess, prioritize, and plan multiple competing priorities

Our Mission

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

This company is an Equal Opportunity Employer