Terms of Employment

• W2 Contract, 6 months
• This position is hybrid with Wednesdays being onsite for team meetings.
• Training will be 100% onsite.
• Candidates may specify if they would like to work from the DePere or Louisville locations.
• The office is open from 8 AM-6 PM EST. Preferred working hours are 9 AM-6 PM EST, with flexibility needed for earlier coverage.
• Candidates may work from the office more often than once per week if they desire.

Overview

Our client is seeking a Customer Service Representative to handle Gas utility customer inquiries via phone, chat, and email. The client is looking for someone with a great personality and demonstrated ability to provide great customer service. Candidates will need to be willing/able to learn a great deal, so a quick and eager learner is imperative.

Required Skills & Experience

• HS Diploma and 2+ years of customer service experience.
• Proficient in MS Excel, Word, and Outlook.
• Demonstrated ability to provide great customer service.
• Strong customer service aptitude and a desire to help.
• Quick and eager learner.
• High speed, reliable internet for remote work.

Preferred Skills & Experience

• 5+ years of experience
• Energy/Utility experience
• Natural Gas experience