Position: Contact Center Representative

Location: Rocklin, CA

Duration: PERM

Pay Rate: $20.80/hr - $21.00/hr

Day to Day:

Insight Global client, a Federal Credit Union is seeking to hire 10 contact center representatives to sit in their Rocklin call center. This representative will be responsible for answering inbound calls to resolve client questions and concerns. This person will need to be technically capable as they will be operating on a dual monitor set up and documenting client conversations in a CRM. This representative will demonstrate the ability to upsell services and products while resolving client requests.

Must Haves:

• Experience in a customer facing role
• Proven ability to upsell services or products in a working environment
• Must have availability to work 6am- 4pm and 9:30am-6:30pm M-F
• Punctual attendance is required