Title: Receptionist

Location: 301 W. Huntington Drive, Arcadia, CA, 91007

Pay : $19.14

Job Description:

Minimum Qualifications & Experience:

One year experience in medical clinic setting. Candidates’ skillsets outlined below must be clearly outlined on their resume; otherwise, application will not be considered.

Experience in high volume scheduling and phone handling, as well as experience working in a fast-paced, patient facing, customer service environment.

Medical clinic experience is an absolute must-have. Understanding of health insurance and medical terminology required.

Spanish or Armenian language fluency.

Other skills:

• Knowledgeable in Managed Care insurances as well as government payer (i.e. Medicare; MediCal or Medi-Medi)

• Knowledge of new patient registration in EMR (electronic medical record) system (EPIC is a plus)

• Skilled in prepping future patient visits by reviewing patient demographics and medical administrative forms such as consents, privacy/HIPAA forms, etc.

• Skilled in verifying eligibility through health insurance website, phone calls, medical group portals, etc.

• Knowledgeable in medical groups/IPA authorization submissions

• Excellent in following up outstanding items (i.e. MD orders, authorizations, eligibility verification, messages (hospital, insurance plans, patients, doctors, etc.)

• Skilled in scheduling patients with multi physicians

• Skilled in reviewing patient co-pay and obtaining copayment from patients

• Check incoming / outgoing faxes and distribute to clinical staff members accordingly

• Skilled in reviewing physician orders in EMR and coordinating patient scheduling in other departments

• Verifying patient demographics and update information in EMR at each visit

• Experienced in documenting outgoing/incoming phone calls in EMR

• Excellent in customer service

• Greet visitors entering the organization and direct them to the correct destination.

• Excellent verbal and written communication skills

• Excellent interpersonal skills.

• Demonstrated written and verbal communication skills

• Ability to plan and carry out responsibilities with supervision.

• Knowledge of telehealth and signing up patients onto patient portal

• Skilled in answering in-basket messages via EMR in a timely manner

Minimum Education:

High school diploma or equivalent

Schedule:

Monday – Friday (8 am to 5 pm)