IT Support Specialist

4 days/week onsite in Wilmington, DE - 1 day/week remote

6-month contract

Required Skills & Experience

• 4+ years of experience resolving end user’s hardware and software issues in an IT environment.

• Active Directory experience (add/remove users, moving profiles, terminating user profiles, locate Bit Locker code in AD)

• Ticketing experience (prefer ServiceNow)

• Excellent customer service skills.

• Strong verbal and written communication along with multi-tasking skills (handling high volume of requests via ticketing and chat systems - must be able to prioritize tasks)

• Basic troubleshooting experience with: Outlook, O365, Microsoft Teams, WebEx, Cisco Any Connect (VPN)/ Windows 10/11, Intune, Software installs, Blue Screen of death (BSOD)

• Remote troubleshooting experience or "remoting in" using SCCM, Citrix, Screenmeet

Job Description

A client of Insight Global’s is looking for an IT Support Analyst to join their team in Wilmington, DE. This primary responsibility of the candidate will be taking phone calls from a phone queue, answering chats, and working the unassigned queue. Customer service, excellent communication and technical troubleshooting skills are paramount for success in this role.

Compensation:

$23/hr to $30/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Healthcare benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, financial protection benefits, as well as HSA, FSA, and DCFSA account options. 401k retirement account access is offered starting on the 90th day with employer matching after one year of service. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.