Insight Global is seeking an onsite IT Support Specialist in Cleveland, OH. The IT Support Specialist is responsible for ensuring the smooth operation of computer systems and networks within the organization. This role involves troubleshooting hardware and software issues, providing technical support to employees, and maintaining IT infrastructure. The ideal candidate will be customer service orientated and passionate about technology and helping people. Able to provide excellent customer service and build positive relationships with users. They must be adaptable and have attention to detail by ensuring accuracy in all tasks and able to handle multiple tasks and adapt to changing priorities while also comfortable working in a fast-paced environment. They are also looking for someone who can come in and vet new AI platforms to help their employees securely access documents on a day-to-day basis.