Position: Quality Analyst (Automotive )

Location: Troy, MI, USA

Job Description:

As a Quality Analyst for Automotive Software Product Support, you will be responsible for design of quality form, transaction monitoring for the process, reporting & review, other QMS activities such as identifying pain points in the process.

? Perform Transaction monitoring of the select processes

? Record and consolidate QC scores on a timely basis, identify Root causes appropriately

? Conduct coaching & feedback session for the individual & to the team on a timely and appropriate intervals

? Record CAPA and ensure learnings are shared to the team and

? Participate in calibration sessions, ensure that him/her-self meets the required accuracy scores; Demonstrate improvement trend whenever accuracy target is not met

? Prepare QA scorecards and conduct Coaching & Feedback reviews (weekly, monthly and quarterly)

? Identify overall and analyst level sample size based on historical performance

? Conduct timely review and prepare Monitoring Improvement plan

? Tracking and measuring the transaction monitoring compliance against the sampling target

? Identify areas of process improvement through the monitoring process

? Ensure Process/Product updates are communicated to analyst

? Own and contribute to the management of Complaint/Issue tracking, resolution and analysis.

? Sharing the required deliverables to client/internal stakeholders on-time

? Identify the failure modes or pain points in the process and contribute to creating mitigation plan

? Document and maintain the Complaint tracker, ensure the closure of CAPA & RCA

? Ensure the briefing of Corrective actions/ Learnings to the team from complaints, QC findings etc.

? Any Graduate (3-4 years course)

? 4+ years of experience in QA with similar project in Automotive software support, customer service

? Proficiency in Automotive hardware and software systems with its functionality, Automotive Diagnostics & Troubleshooting

? Good understanding on Diagnostic Trouble Codes ( DTC), symptom codes, wiring diagrams, connected vehicle systems, electrical systems & infotainment systems

? Experience in handling complaints, driven to deliver an excellent customer experience through resolutions and adherence to response times

? Experience in working and managing communications, with multiple cross-functional teams/stakeholders

? Should have experience in identifying the CAPA, RCA and suggest appropriate actions to the Team Lead/Process Manager

? Team oriented/team player

? Excellent critical and analytical thinking

? Well-versed in providing coaching & feedback to the team to achieve the accuracy target/reduce the errors.

? High attention to detail, and high level of professionalism

? Proactive, self-motivated, self-starter, minimal supervision

? Strong organizational, time and workflow management skills