Position: Training Coordinator (Automotive)

Location: Dearborn, MI

As a Training coordinator, you will be primarily responsible for Training the L1 agents and overseeing training requirements.

Monitor Software Support Hotline related dashboards

Participate in monthly calibration sessions, peer reviews, team meetings, coaching and training sessions

Achieve all customer handling/resolution objectives and metrics while seeking opportunities to improve efficiency.

Train Level 1 PreAssessment Agents based on client’s training material

Oversight of training Needs for additional development of Training requirements

Lead Teaming sessions

Conduct 1:1 training when needed with individual Level 1 agents

Any Graduate (3-4 years course)

5+ years of experience in mentoring, coaching and training

Proficiency in automotive hardware and software systems with its functionality is preferred

Experience in working and managing communications, with multiple cross-functional teams/stakeholder

Effective training evaluation skill

High attention to detail, and high level of professionalism

Proactive, self-motivated, self-starter, minimal supervision

Strong organizational, time and workflow management skills

We are a group of highly motivated and dynamic individuals supporting a leading Global Automotive Manufacturer for its vehicle software related repairs for dealers and technicians

Provide enhanced rapid response to Product Support and Software Technical Service Support

Our team’s principle is to put integrity in everything we do, which is supported by our HCL values

Our culture of fostering creativity, valuing diversity, encouraging ideas and an all-embracing workforce team keeps us competitive and provides equal opportunities for all

We invest in building long lasting relationships with our employees, as we champion a people first culture from within, and support their development and progression in the organization.

only opens up the world of opportunities but also adds value to their professional career.