Title - Team Lead for Automotive Software Support Hotline Services

Duration - Contract

Location - Troy, MI

? Degree preferably in Engineering or Science

? 5+ years of experience in managing Product Support and Technical Assistance Center

? Proven ability in managing Technical Assistance Centers with Automotive/Industrial product support and service experience

? Solid understanding of Technical Assistance Center for product support and its process life cycle

? Fluency with enterprise service tools like JIRA, Service Now and other CRM tools

? Proficiency in automotive hardware and software systems with its functionality is preferred

? Strong analytical and reporting skills

? A self-motivated leader who can contribute to business outcomes

? Automate manual processes for faster TSR (Technical Service Request) closure and increased customer satisfaction

? Responsible for overall management of the team’s performance

? To bring the entire team’s efficiency measure and service delivery

? Liaise with internal and external stakeholders on a regular basis including governance meetings on weekly, monthly and quarterly basis

? Has experience in participating with process improvement projects (contributor/participant)

? Leadership quality with ability to manage and get the work done from the team in seamless manner