Job Title : Technical Project Manager – POS Implementation (6–12 Month Contract)

Location : Greater Phoenix, Arizona - Hybrid schedule

Duration : 6–12 Months (Contract) - could convert to permanent employee

Job Overview

We are seeking a seasoned Technical Project Manager with expertise in retail operations, Point of Sale (POS) upgrade/implementation, and vendor/third-party management. This role will involve leading a critical POS modernization initiative for a national retail chain, ensuring timely and successful execution while collaborating with cross-functional teams and external stakeholders.

Key Responsibilities

Project Management

• Lead end-to-end planning, execution, and delivery of a POS upgrade/implementation project, specifically Oracle Xstore or similar systems like NCR or Verifone.
• Define project scope, objectives, timelines, and budgets in collaboration with stakeholders.
• Track project milestones, manage risks, and ensure deliverables meet quality standards and business goals.

Retail & POS Expertise

• Leverage experience in retail operations to align POS system upgrades with store-level processes and customer experience goals.
• Work closely with retail staff and IT teams to ensure seamless integration and user adoption.
• Oversee testing, training, and rollout strategies across a national chain of stores.

Vendor & Third-Party Management

• Manage relationships with vendors, third-party providers, and implementation partners.
• Negotiate contracts, oversee deliverables, and resolve escalations effectively.
• Monitor vendor performance and adherence to SLAs (Service Level Agreements).

Dashboard Reporting & Insights

• Use Power BI to create and maintain dashboards that provide visibility into project status, budgets, and key performance indicators (KPIs).
• Present regular updates and insights to executive leadership and stakeholders.

Cross-Functional Collaboration

• Coordinate with internal teams, including IT, operations, finance, and store managers, to ensure alignment and communication throughout the project lifecycle.
• Act as a liaison between technical teams and non-technical stakeholders, translating complex technical details into actionable business insights.

Required Skills & Qualifications

• Proven experience as a Technical Project Manager with a focus on POS system implementation or upgrades (e.g., Oracle Xstore, NCR, Verifone).
• Strong background in retail environments, preferably with national chains or multi-store operations.
• Demonstrated expertise in vendor and third-party management, including contract negotiation and performance monitoring.
• Proficiency in Power BI or similar tools for dashboard reporting and data visualization.
• Exceptional organizational, problem-solving, and communication skills.

Preferred Qualifications

• Certifications : PMP (Project Management Professional) or equivalent.
• Familiarity with agile methodologies and tools (e.g., JIRA, Trello).
• Experience managing budgets and financial reporting for large-scale projects.
• Knowledge of retail technologies beyond POS, such as inventory management or customer loyalty systems.