Automotive Technician

job
  • Motion Recruitment
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Job Summary
Location
,MO
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
15 Jan 2025
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Job Description

Our client, one of the world's largest automotive manufacturers in the world, is hiring a Vehicle Product Specialist to join their product service team in Herndon, VA.


This team is working to support dealerships and technicians with quick and efficient vehicle repair.


As a Specialist on this team, you would be mobilized, and analyze, and report on product performance and quality shortcomings of in-use vehicles, while also assisting dealerships in prompt, efficient, and effective repair of customer vehicles.


Responsibilities

  • Improve customer service experience, through the prompt and correct repair of vehicles and the forward resolution of quality issues.
  • Conduct in-depth on-site technical analysis as part of the process for the resolution of product quality issues.
  • Report emerging vehicle quality issues to the Product Support specialists.
  • Report service information (internal) shortcomings, errors/missing repair information, tool shortcomings, wiring diagrams, etc.
  • Promptly support dealers to manage technical customer cases, and diagnose and correctly repair difficult-to-localize product shortcomings on customer vehicles, as dispatched through the Technical Assistance Team or the Technical Field Leader.
  • Partner with the Region teams and Customer Care teams in dealing with sensitive customer vehicle technical issues.
  • Ensure that all the information that is collected during dealer visits is promptly documented and delivered to technical and Region teams in a professional manner via a Contact Report: including technical analysis detailed results, pictures, videos, process and dealer service readiness/repair quality observations, training recommendations, need for warranty review, etc.
  • Organize and host technical-update meetings with dealer service personnel (shop foremen, lead technicians)


Required Skills:

  • Prior technical experience with german vehicles, i.e. Audi, VW, Porsche or other European OEM.
  • Strong automotive technical knowledge.
  • Must have recent, hands-on automotive technical issue diagnosis experience
  • Strong orientation/ability to work in teams and support others.
  • Prioritize, effectively manage own time and multiple activities with frequent interruptions and limited supervision.
  • Driven, self-motivated, extremely well organized, detail-oriented and disciplined.
  • Performance oriented and focused on self-development.
  • Hold valid unrestricted driver license and passport.


Desired Skills

  • Previous technical experience in retail service as certified master technician or similar field/service/training technical positions with vehicle manufacturers.


Education

Required

  • Associate Degree in Automotive Technology or equivalent degree or certification
  • Automotive High Voltage certification/training
  • Desired
  • Bachelor's Degree in Science with major in a technical subject or equivalent degree or certification (ASE A1-A8 + L1)


Work Flexibility

This position requires extensive, often short-notice, regional travel (70-80% of time), including occasional national travel, with overnight stays when needed. Must be able to work flexible hours, occasionally greater than the normal work week (usually travel time). Rare, short-duration (4-5 days stay) international travel (Germany) is also required.

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