Our client, one of the world's largest automotive manufacturers in the world, is hiring a Vehicle Product Specialist to join their product service team in Herndon, VA.
This team is working to support dealerships and technicians with quick and efficient vehicle repair.
As a Specialist on this team, you would be mobilized, and analyze, and report on product performance and quality shortcomings of in-use vehicles, while also assisting dealerships in prompt, efficient, and effective repair of customer vehicles.
Responsibilities
- Improve customer service experience, through the prompt and correct repair of vehicles and the forward resolution of quality issues.
- Conduct in-depth on-site technical analysis as part of the process for the resolution of product quality issues.
- Report emerging vehicle quality issues to the Product Support specialists.
- Report service information (internal) shortcomings, errors/missing repair information, tool shortcomings, wiring diagrams, etc.
- Promptly support dealers to manage technical customer cases, and diagnose and correctly repair difficult-to-localize product shortcomings on customer vehicles, as dispatched through the Technical Assistance Team or the Technical Field Leader.
- Partner with the Region teams and Customer Care teams in dealing with sensitive customer vehicle technical issues.
- Ensure that all the information that is collected during dealer visits is promptly documented and delivered to technical and Region teams in a professional manner via a Contact Report: including technical analysis detailed results, pictures, videos, process and dealer service readiness/repair quality observations, training recommendations, need for warranty review, etc.
- Organize and host technical-update meetings with dealer service personnel (shop foremen, lead technicians)
Required Skills:
- Prior technical experience with german vehicles, i.e. Audi, VW, Porsche or other European OEM.
- Strong automotive technical knowledge.
- Must have recent, hands-on automotive technical issue diagnosis experience
- Strong orientation/ability to work in teams and support others.
- Prioritize, effectively manage own time and multiple activities with frequent interruptions and limited supervision.
- Driven, self-motivated, extremely well organized, detail-oriented and disciplined.
- Performance oriented and focused on self-development.
- Hold valid unrestricted driver license and passport.
Desired Skills
- Previous technical experience in retail service as certified master technician or similar field/service/training technical positions with vehicle manufacturers.
Education
Required
- Associate Degree in Automotive Technology or equivalent degree or certification
- Automotive High Voltage certification/training
- Desired
- Bachelor's Degree in Science with major in a technical subject or equivalent degree or certification (ASE A1-A8 + L1)
Work Flexibility
This position requires extensive, often short-notice, regional travel (70-80% of time), including occasional national travel, with overnight stays when needed. Must be able to work flexible hours, occasionally greater than the normal work week (usually travel time). Rare, short-duration (4-5 days stay) international travel (Germany) is also required.