Account Manager

Willoughby, OH (hybrid)

65-85K

The Account Manager will focus on supporting and nurturing existing customer relationships while identifying opportunities for non-project related business. This non-commissioned role emphasizes teamwork, exceptional customer service, proactive communication, and strategic account management to ensure customer satisfaction and business growth. The position involves collaboration with internal teams to deliver efficient, value-driven solutions. Success in this role will be achieved by consistently demonstrating our shared core values of Integrity, Teamwork, Open Communication, and Ownership, all in alignment with our company mission: Working as a team of committed professionals, we are dedicated to finding solutions that create a clean and sustainable environment for current and future generations.

Account Manager Responsibilities

• Act as the primary point of contact for non-project related inquiries, addressing customer needs with clarity and professionalism
• Maintain and grow client relationships by providing exceptional service and timely support, always upholding the value of integrity by doing the right thing for customers.
• Proactively meet customer requirements, embracing ownership of all outcomes and supporting our mission to create sustainable solutions for the future.
• Identify opportunities to upsell additional products and services, such as spare parts, services and non-customized solutions, to existing accounts.
• Build rapport with new customers to introduce relevant offerings and demonstrate value, practicing teamwork by leveraging both individual strengths and company resources to benefit the customer and the organization as a whole.
• Generate new business using existing customer networks and referrals.
• Acquire new customers through outreach efforts.
• Prepare and submit accurate quotes and proposals, following up to ensure agreement closure.
• Execute the non-project order entry process with precision and efficiency. Maintain well-organized documentation, including quotes, spreadsheets, and pre- contract materials, supporting open communication through clear and transparent record-keeping.
• Monitor customer accounts, identifying areas for upselling and additional support, consistently demonstrating ownership by taking accountability for each customer’s experience.
• Maintain and update CRM data, providing insights to inform account strategies and marketing efforts.
• Report on account activities, providing clear and actionable insights to leadership.
• Collaborate with the marketing team to create customized materials that align with customer needs and preferences, exemplifying teamwork to enhance the customer experience.
• Provide market and sales data to help refine strategies and improve service offerings.

Account Manager Requirements

• Bachelor’s degree in business administration, sales, or a related field, or equivalent experience.
• Minimum 3+ years of account management or inside sales experience.
• Strong track record of supporting account growth and delivering excellent customer experiences.
• Proficiency in CRM (ZoHo) systems, business accounting systems (QuickBooks) and Microsoft Office Suite.
• Exceptional verbal and written communication skills, with the ability to interact with all levels of an organization.
• Ambitious, energetic, and customer-focused, with a passion for helping others and delivering value.
• Capable of swiftly adapting to evolving business objectives and market conditions.
• A collaborative team player with excellent communication, time management and organizational skills.
• Travel may be required to visit customers as part of the on-boarding and training process.
• Site visits involve heavy industrial process which include stairs, heights, and confined spaces.
• Actively participate in customer focused trainings, internal training and business meetings to stay informed about company products, processes, and customer-focused initiatives, embodying open communication through transparent information sharing.