Customer Service/Technical Support - Hybrid - Columbia, SC

Responsible for delivering exceptional customer service and technical support to end-users. This role involves troubleshooting issues, providing guidance on products or services, and ensuring customer satisfaction. The ideal candidate has strong problem-solving skills, technical proficiency, and a customer-focused mindset.

Customer Support:

• Respond to customer inquiries through various channels (phone, email, chat, or ticketing systems).
• Deliver exceptional customer service by actively listening, understanding the issue, and providing clear, concise solutions.
• Educate customers on product features, functionalities, and best practices.

Technical Troubleshooting:

• Analyze and resolve technical problems related to software, hardware, networks, and applications.
• Utilize remote tools to troubleshoot and resolve issues efficiently.
• Escalate unresolved technical issues to advanced support teams or developers when necessary.

Ticket Management:

• Record, track, and manage customer issues using a ticketing system (e.g., ServiceNow, Salesforce, Zendesk, or Jira).
• Prioritize and resolve tickets in adherence to established service-level agreements (SLAs).
• Provide regular status updates to customers and stakeholders.

Collaboration and Reporting:

• Work with cross-functional teams, including engineering, product management, and sales, to address customer needs.
• Contribute to the creation and maintenance of a knowledge base by documenting solutions to common problems.
• Identify and report recurring technical issues to support process and product improvement.

Skills:

Citrix | Outlook | OneNote | Technical Support | Customer Support | Research

Let’s talk about benefits!

Revolution Technologies is proud to offer some of the best rates in the market. Revolution is also pleased to provide a comprehensive benefits package including medical, dental, vision, short-term disability, access to a health savings account, tuition reimbursement, scholarship opportunities, 401k, life insurance, supplemental insurance, and paid time off.

Equal Opportunity Employer

Revolution Technologies, LLC is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.