Title: HRIC Service Desk Representative

Location: Milwaukee, WI (On-site)

Duration: 12 month contract

Citizenship: Must be authorized to work in US without sponsorship nor or in the future

Pay Range: W2 no C2C

We’re hiring an HRIC Service Desk Representative for our client . This role is a key point of contact for providing excellent customer service and support regarding HR policies, benefits, and administrative inquiries.

Key Responsibilities:

• Serve as the primary customer service contact for the HR department, responding to questions from job applicants, vendors, active/retired/former employees, and managers.
• Provide accurate answers and guidance on benefits, staffing, employee record changes, and HR policies/programs.
• Redirect inquiries to appropriate subject matter experts or service providers for specialized requests.
• Collaborate with the HRIC team to ensure process improvement in quality, efficiency, and cycle times.
• Support HR administrative tasks and enhance customer service across various HR divisions.

Minimum Qualifications:

• Understanding of HR policies, benefits, and procedures.
• Exceptional customer service orientation and interpersonal skills.
• Strong written and verbal communication skills, with the ability to assess and interpret customer needs.
• Proficiency in computer systems, applications, and solid PC skills.
• Ability to work independently and collaboratively in a team environment.

Preferred Qualifications:

• Experience in a call center environment, especially in an HR-focused role.