Job Title: Technical Support Specialist

Location: Remote (with occasional onsite visits as required)

Job Summary: We are seeking a highly motivated and dynamic Technical Support Specialist to join our growing team. This role is ideal for an individual with a blend of IT expertise and customer relationship skills. The Technical Support Specialist will serve as the primary technical point of contact for our clients, providing hands-on technical support in a Windows environment while fostering strong customer relationships. This position is primarily remote but may require occasional onsite visits based on customer needs. Additionally, the Technical Support Specialist will actively engage in local sales channels, networking events, and Chambers of Commerce to promote our services and expand business opportunities.

Key Responsibilities:

• Act as the primary technical liaison between the company and assigned clients, ensuring their IT needs are met.
• Provide hands-on technical support in a Windows environment, including troubleshooting, maintenance, and upgrades.
• Build and maintain strong relationships with clients to ensure long-term satisfaction and retention.
• Collaborate with the sales team to identify opportunities for upselling and cross-selling additional services.
• Participate in local networking events, Chambers of Commerce meetings, and other sales channels to promote the company and build community presence.
• Conduct regular check-ins with clients to assess their IT environment, identify issues, and provide proactive solutions.
• Assist in developing and delivering technical documentation and reports for clients.
• Stay updated on industry trends, best practices, and new technologies to better serve clients.

Qualifications:

• Minimum of 2 years of IT experience, preferably in a Windows environment.
• At least 1 year of experience in a sales or customer-facing role.
• Strong technical troubleshooting skills, particularly within Windows operating systems and related technologies.
• Excellent communication and interpersonal skills, with the ability to convey technical concepts in a clear and concise manner.
• Self-motivated and capable of working independently in a remote setting.
• Willingness to travel for occasional onsite visits and attend local networking events.
• Familiarity with networking concepts, hardware, and software troubleshooting is a plus.

Preferred Skills:

• Experience with customer relationship management (CRM) tools.
• Knowledge of cloud-based services and solutions.
• Certifications such as Microsoft Certified: Azure Fundamentals, CompTIA Network+, or similar are a plus.

Benefits:

• Competitive salary and performance-based incentives.
• Flexible remote work environment.
• Opportunities for professional development and training.
• Participation in a collaborative and supportive team culture.