Comp: $27-30

Location: Austin, TX

Duration: 12+ Months

100% Onsite

Must Haves

- Minimum of 3 years experience in an IT support role within a corporate environment (onsite).

- Hands-on experience with IT systems such as Active Directory, Okta, Google Workspace, Zoom, Slack

- Associate’s or Bachelor's Degree in Computer Science, MIS, IT is highly preferred.

- Thoughtful communicator with excellent verbal and written communication skills.

Must be onsite in Austin, TX office Monday - Friday (no exceptions)

What you’ll do:

• Understands all aspects of end user support and technical/functional capabilities.
• Manages tasks and projects in a fast-paced operations environment, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution.
• Manages own queue of tickets according to SLAs and agreed procedures.
• Perform tasks related to the day-to-day operations of several large implemented enterprise business systems, including operation, training, troubleshooting, diagnosing and supporting these systems (Google Workplace, Windows, Mac OS, Slack, etc.).
• Supports office AV events by providing and supporting technical solutions.
• Actively transfers knowledge throughout the organization, participates in knowledge sharing projects to develop best practices, conducts technology/application deep dive sessions, and mentors junior staff and new hires.
• Fully supports compliance requirements such as MDM enrollments, physical hardware handling procedures and ensuring work is documented by tickets.
• Continuously strives to improve our service offering for end users, assisting with improvement and education in a specialized focus area that shifts quarterly.
• Increase personal technical knowledge through development time, focusing on system features and identifying opportunities to add value to the business.

Requirements:

What we’re looking for:

• Minimum of 3 years experience in an IT support role.
• Experience with managing incidents, requests, and problems according to an ITIL/ITSM framework.
• Demonstrated experience supporting devices and peripherals running on Windows, OSX, Android, and iOS.
• Hands-on experience with IT systems such as Active Directory, Okta, Google Workspace, Zoom, Slack, and related technologies with an understanding of computer networks (LAN/WAN/wireless/VPN).
• Strong customer service attitude and a genuine desire to help others.
• The ability to collaborate cross departmentally to help identify trends and areas of potential improvement in IT services offered to the business.
• Strong attention to detail and a high degree of self-motivation and task management skills.
• Associate’s or Bachelor's Degree in Computer Science, MIS, IT or related discipline or equivalent experience.
• Thoughtful communicator with excellent verbal and written communication skills.

Must be able to lift at least 25 lbs and read a 24” monitor at a resolution of 1920x1080.