Job Title : Service Desk Engineer

Location : Watsonville, CA

Duration : 12+ months

Exp – 4+

Job Description:

Mandatory Skills : OS Imaging/Software Center, AD User management, Desktop Troubleshooting, Service-Now Ticketing Tool

• Active Directory - Account provisioning, OU, security groups, permission mgmt, etc
• O365 - Manage mailbox & Different type of licenses
• End users tools - M365 tools - Teams, outlook, onedrive config, mgmt & Troubleshooting
• Network Printer config on user devices
• Install tools and softwares
• OS Imaging process and knowledge on Intune
• Analyze and Troubleshoot OS and Hardware issues
• Ticketing tool - Service now
• Good to have - knowledge on Okta, citrix functions
• Excellent communication