Job Title: ServiceNow Lead Developer

Location: Denver, CO(Onsite)

Duration: 12+ Months

Job Description:

Infosys is seeking a Lead ServiceNow (OMT) Developer. In this role you should have hands-on experience with ServiceNow OMT (Order Management for Telecom, Media, and Tech) and its interaction with BSS/OSS systems.

Required Qualifications

• Bachelor's degree.
• 5+ year experience as ServiceNow OMT developer
• 4+ years of ServiceNow developer experience
• Understanding of Agile way (Scrum) of working.

Roles & Responsibilities:

• Configuration/Customization of the ServiceNow system, including creating workflows and Catalog configuration.
• Performs integrations using Custom API/KAFKA/Integration Hub/TMF Open APIs and process automation using ServiceNow workflows covering Fallout and Jeopardy management.
• Support E2E Testing/UAT and deployment to the higher environments and initial instance set-up or migration, if needed.
• Customize ServiceNow applications and facilitate rollout of new applications and modules and configure Application UI, UI Builder and Configure Workflow
• Collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests.
• Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system.
• Experience working with relational databases, domain separation.
• Experience integrating external systems with the ServiceNow using integration solutions, including JDBC, REST, SOAP, LDAP, SSL, KAFKA, Midserver.
• Analyze the problem faced by the customer, participates in discussions with customer stakeholders to understand the problem, gather further data as required from the customer to define and document the problem and requirements.
• Candidate should possess Good Communication and Client interfacing skills. He/She should have cross-cultural working experience and should be able to work with multinational clients independently.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face. Travel may be required as per the job requirements.

Knowledge, skills and attributes:

• Strong communication and organizational skills
• Good verbal and written communication skills
• Ability to effectively deal with stakeholders in challenging situations.
• Ability to problem-solve and apply critical thinking
• Ability to navigate through complexity and ambiguity
• Strong understanding of system architecture, design, and delivery of ServiceNow Platform
• Understanding of regulatory requirements and organizational standards including security
• Knowledge of the system design life cycle models
• Ability to design and select system components
• Planning and decision-making skills
• Ability to use a variety of design tools