Work Hours: Sunday-Wednesday 5:00am-3:30pm
Description:
- Installs, configures, troubleshoots, and repairs Windows desktop and laptop computer systems, peripheral equipment and production printers. Escalates unresolved issues in a timely manner.
- Configures and maintains Windows standard applications and networking software, diagnosing and solving hardware and software problems.
- Delivers exceptional customer service, proactively setting expectations with customers and following up appropriately.
- Manages service request queues and resolves daily hardware and software service and support requests.
- Adheres to established service level goals.
- Thoroughly document work performed in ticketing system.
- Schedules installations/ upgrades and provides system maintenance in accordance with IT procedures.
- Works on site specific department projects and/or sub-projects
- Works under own initiative, prioritizes own work, and meets agreed timelines.
Skills
- Strong Customer service skills
- Exceptional work ethic
- Positive attitude
- We are looking for experience with imaging and troubleshooting PCs in a networked environment. This position has an on-site requirement.
- Computer or Other Skills: General knowledge of Microsoft Operating systems, Windows 10 and Microsoft Office
- General knowledge of networking switches and data networks.
- General knowledge of IP telecommunications systems.
- General knowledge of printers
- 3 years of recent Desk Side Support required with Hands on Experience
- Ability to lift 25# as needed
- Experience with Jira a plus as it is used frequently
Education
- BS in IT or related field PREFERRED or equivalent experience
- 1-3 Years PC/LAN Technical Experience
- Continued enhancement of Technical Skills through continued education/seminars and interaction with other IT disciplines