Job description:

Provide technical expertise, user support, and troubleshooting for biology- and chemistry-focused scientific applications. Act as a bridge between researchers and IT teams, ensuring software tools meet scientific workflow needs.

Key Responsibilities:

• Technical Support:
• Provide support for scientific applications, addressing issues and inquiries.
• Troubleshoot performance, functionality, and integration problems.
• Manage tickets and requests with Discovery R&D IT.
• Application Management:
• Install, configure, and maintain scientific software.
• Manage updates, patches, and ensure software compliance.
• Create user training guides and technical documentation.
• Collaboration:
• Liaise between scientists, IT, and vendors for application enhancements.
• Collaborate with business analysts for new application requests.
• Stay updated on emerging scientific application technologies.

Qualifications:

• Bachelor’s or Master’s degree in a scientific field, computer science, or related discipline.
• Proficiency in Linux, Windows, macOS, and scripting languages (Python, R, Bash).
• Familiarity with scientific tools (e.g., Pipeline Pilot, LIMS, Spotfire).
• 5+ years of experience supporting scientists in the pharma/biotech industry preferred.

Strong problem-solving, communication, and collaboration skills