LHH is seeking a receptionist for a commercial property management company. The receptionist is the front-line position responsible for assisting customers, contractors, and visitors daily. This role will manage the main receptionist area for the Property Management Office.

Responsibilities:

• Provide customers with a Class A service experience with every interaction.
• Develop and maintain positive customer relations by creating and sustaining goodwill and providing consistently responsive quality service.
• Assist the Property Manager with the planning and implementation of periodic customer events.
• Coordinate special customer and vendor mailings such as holiday cards and other customer notifications, including customer anniversaries, monthly calendars, and reminders of scheduled events.
• Prepare new customer packages and welcome letters.
• Support the Property Manager(s) on a variety of administrative duties including but not limited to: fielding and returning phone calls, processing expense reports, managing calendars, scheduling appointments, vendor relations, filing, and completion of other projects as needed.
• Ensure phones are answered in a friendly, professional manner; taking messages or forwarding calls as necessary, but answering requests directly whenever possible.
• Perform general reception duties – greet walk-in customers, visitors, vendors, and contractors; handle their needs and direct them to the appropriate staff.
• Assist with correspondence and customer mailings.
• Ensure proper operations of the phones and internet systems.
• Perform clerical tasks for staff as needed; including: mail and packages protocol, ordering office supplies, maintaining personal property logs.
• Maintain customer and administrative filing system and ensure all documents are properly and promptly filed.
• Maintain the insurance files for coverage required by customers and vendors.
• Provide administrative support to Property Management staff and Engineers.
• Assist the Property Manager(s) in implementing the Property Management Manual.
• Receive all incoming service requests and dispatch to the appropriate personnel.
• Update and maintain the Yardi Work Order System and Building Website.
• Be familiar with the building emergency procedures manual to be able to direct customers during emergency situations.

Required Skills:

• High school diploma or GED required; Bachelor’s degree preferred.
• A minimum of two years of experience in customer service is required.
• Commercial property management or real estate administrative assistant experience is required.
• Must possess excellent customer service skills.
• Must possess strong interpersonal skills and an ability to work and communicate effectively with all levels of operations.
• Must have excellent organizational and problem-solving skills.
• Must have the ability to manage time and multiple projects efficiently and achieve required results.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, and Access) is required.
• Yardi experience preferred.