Job Details

We are seeking a motivated individual with a minimum of 3 years experience as either a Lead Host or Maitre D' to lead the Chinese Tuxedo host team. Our ideal candidate must have prior experience in dynamic food service environments. Succinct communication skills, a strong ability to problem solve logistics and a welcoming demeanor are a must. 

As the Lead Host you will greet guests, make and confirm reservations, host all VIP guests, and lead the host team to ensure the highest possible standards of service as well as coordinating all information with management and FOH team. You are responsible for the logistic details of reservations, arrangements for large parties and private dining BEO events. 

Role and responsibilities :

• Handling reservations, mapping table allocations
• Make, adjust, and cancel guest reservations
• Network with regular clientele, VIP guests and concierge outreach
• Train, develop and lead a best in category host team
• Coat check logistics
• Ensuring excellent service standards
• Resolve guest complaints or disputes
• Communicate and coordinate with service team to ensure efficient and excellent service
• Answer guest questions regarding food, drinks, and specials

What we are offering:

• $14 Hourly Wage based on level of experience) + tips
• Opportunities to grow alongside a high performing team, with a strong focus on collaboration and professionalism
• A cohesive work environment where open and honest conversations are strongly encouraged
• Discounts and dining incentives at all of Tuxedo Hospitality's venues

Tuxedo Hospitality is an equal opportunity employer. All applicants will be considered for employment. We are committed to an inclusive work environment and value its constant evolution within our business practices.

Compensation Details

Compensation: Hourly ($14.00) plus tips

Estimated Weekly Tips: $600

Benefits & Perks: Dental Insurance, Vision Insurance, Commuter Benefits, Dining Discounts

Required Skills

Resy

Lead Host or Maitre D' Experience

Minimum 3 Years Experience as Lead Host or Maitre D'

Dynamic Food Service Environment Experience

Reservation Systems

Experience in Dynamic Food Service Environments

Problem Solving Skills

Customer Service

Logistics Coordination

Succinct Communication Skills

Multitasking

Reservation Management

Strong Problem Solving Skills

VIP Guest Handling

Team Player

Team Leadership

Welcoming Demeanor

Regular Clientele Networking

Team Building Skills

Conflict Resolution

Reservations Management

Service Standards Compliance

VIP Guest Hosting

Team Leadership and Development

Training and Development

Coordinating With Management and FOH Team

Coat Check Logistics

Logistics Management for Large Parties and Events

Customer Query Handling

Resolve Guest Complaints

Effective Communication With Service Team

Knowledge of Food, Dri

More detail about The Tyger part of Tuxedo Hospitality, please visit