SymQuest, a Division of Konica Minolta, currently has an exciting opportunity for a Service Desk Engineer!

Overview:

In this position, you will provide remote and onsite technical support for Microsoft-based business environments. This is a great opportunity for you to join a fantastic company for long term career growth. You must be excited about technology, self-motivated, and enjoy serving others. An ideal candidate will have real world experience in either a helpdesk or network administration position, with a good understanding of Windows workstation and server operating systems, application installation and troubleshooting, and Active Directory administration and management.

Responsibilities:

• Provide remote technical support to clients over the phone using remote control tools
• Conduct onsite technical support at client location as needed
• Diagnose and resolve workstation, server and network infrastructure issues
• User account management – Add/edit/disable accounts, setup new application users, etc.
• Troubleshoot backup, malware, virus and other technical issues
• Help provision new laptops, desktops and mobile devices
• Work with application vendors in troubleshooting application errors
• Answer end user questions and remediate issues

Qualifications:

• 1+ years’ experience in a related role
• College or IT trade school degree, technical certifications or related years of experience - nice to have
• As much of this job is done remotely, great verbal and written communication skills are a must
• A professional appearance, attention to detail, and the ability to manage multiple technical issues simultaneously is also required
• Windows 10 and 11 and associated hardware platforms Windows Server 2012, 2016 and 2019
• VMware or Microsoft Hyper-V virtualization technologies
• Anti-virus, Anti-spam and Anti-spyware
• Backup and Recovery technologies
• Citrix and Microsoft Remote Desktop Services
• Firewalls, Routers and Managed Switches
• LAN / WAN / Wireless networking hardware and software technologies
• Systems Management Software (HP Insight Manager, Dell OpenManage)
• Industry certifications from CompTIA, Microsoft, Cisco or VMware - nice to have