6 Month Contract, must have Retail Industry OR BPO (Business Process Outsourcing) experience. $30-$36/hr.

Customer Service Partner Specialist

6-Month Contract

Fully Remote, working EST Hours

Must Haves:

• 3-5 years of experience in customer service, call center operations, within retail and/or BPO settings.
• In-depth understanding of call center metrics (e.g., AHT, SLA, CSAT).
• System proficiency in CRM platforms
• Experience in training, quality, onboarding, or coaching team members preferred.
• Excellent communication skills and ability to manage cross-functional collaboration.
• Bachelor’s degree or equivalent combination of education and experience.
• Transparency, great communication skills, and the ability to work autonomously but also well in a team environment are top soft skills
• ETW will have to go through defective claims process as needed; experience in refunds, escalations, etc. would be great to have