W2 ROLE

SERVICENOW DEVELOPER

COLUMBUS,OH

ONSITE ROLE

CONTRACT:12 MONTHS

SKILLSET AND QUALIFICATIONS

5YEARS MINIMUM EXPERIENCE

• ServiceNow Expertise :
• Wants hands-on experience building ServiceNow ticketing systems, especially within the ITSM module.
• Strong understanding of low-code development principles, with the ability to:
• Set up and manage new ServiceNow instances independent of existing corporate environments.
• Collaborate with corporate teams to implement solutions that may require building or customizing APIs.
• Overcome challenges due to a lack of existing API libraries or corporate documentation by creating solutions from scratch.
• Customization Capabilities :
• Build and streamline ticketing processes for the Legal team.
• Pull specific fields (e.g., 10 fields) from different areas and consolidate them into a tailored workflow.
• Create a legal-specific ServiceNow instance to manage ticketing separately from the corporate environment.

Nice-to-Haves

• Javascript, Java, and any sort of autmation (robotics AI, 3rd party addons, etc) in the ServiceNow space would be nice
• If they have the skill for automation and get the team through a proof of concept, it would be awesome if they could train the team, but would take conceptual as well
• Pega Email Bot Integration :
• Familiarity with Pega for implementing email bot integrations with LLM (Large Language Model) suites.
• ServiceNow is the priority, but knowledge of both technologies would be a significant advantage.
• Proof of Concept: Automate email processing using AI and LLM to:
• Identify and categorize emails.
• Assign them to appropriate legal teams.
• Summarize documents and automate responses.
• This addresses a major bottleneck, as legal approvals for emails are time-consuming.
• Object-Oriented Programming Skills :
• A solid foundation in an object-oriented programming language to support low-code development and integrations.