What Will You Do?

• Belong to a global team focused on securing the company's communication needs.
• Develop, operate, and enhance IT infrastructure services, including hosting, storage, databases, and both on-premises and cloud networks.
• Troubleshoot and resolve incidents and service requests related to network infrastructure.
• Collaborate with the Service Desk and other Group IT competence teams.

Key Responsibilities:

• Resolve network incidents and service requests related to infrastructure and components.
• Ensure efficient and effective collaboration with the Swedish Match Group IT Service Desk.
• Operate and maintain reliable, secure, sustainable, and efficient network services.
• Support lifecycle management concerning services, software, and hardware.
• Design, plan, and implement new network services.
• Encourage the adoption of automation in network operations.
• Participate in on-call rotation for incident response.

Qualifications & Experience:

• 5+ years of experience in troubleshooting, security awareness, and network operations.
• 3+ years of experience with traffic management, including routing, access control, and network segmentation.
• 2+ years of experience with Cisco enterprise hardware (wireless, switches, routers).
• Experience with Fortigate and Cisco firewalls.
• Strong written and verbal communication skills.
• Ability to communicate effectively with stakeholders.
• Team player with a curious nature and initiative.
• Holistic problem-solving approach, considering multiple perspectives before acting.
• Adaptability to unforeseen challenges.