Technical Support Help Desk

job
  • Randstad
Job Summary
Location
,MO
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
20 Jan 2025
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Job Description
  • Accept inbound calls and handle customer requests
  • General system troubleshooting
  • Assistance with adjudication issues
  • Intermediate PC, Windows, Network and Hardware troubleshooting
  • Enter all calls in the Call Tracking System with accuracy and well documented call notes
  • Communicate effectively with Internal and External customers
  • MS Office (Excel, Word, Outlook)
  • General networking knowledge (routers, switches, VPN, connectivity)
  • Experience with Windows 7/XP
  • Application troubleshooting background
  • Organized and detail oriented
  • Initiative
  • Team work
  • Positive attitude
  • Excellent attendance record
  • Strong schedule adherence
  • Multitasking abilities
  • High levels of engagement
  • Time management skills

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