Help Desk Analyst I

job
  • Software Technology Inc.
Job Summary
Location
Harrisburg ,PA 17124
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
23 Jan 2025
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Job Description
  • 1+ years' previous IT Service Desk and/or Call Center experience required
  • Experience with call tracking and ticketing software
  • Attentive to details and ability to be resourceful (using supplied documentation)
  • Ability to support users with limited knowledge of computers, software, hardware and systems
  • Above average communication skills and telephone manner.
  • Basic User & Security Group Active Directory administration
  • Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365
  • Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation)
  • Excellent organizational skills
  • You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
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