Accentuate Staffing seeking a temporary IT Helpdesk Technician with one of our clients in Raleigh, NC . The IT Help Desk Technician will focus on supporting employees with basic technical issues and equipment management. The position requires an individual who is detail-oriented, customer-focused, and comfortable working 100% on-site at our HQ in a fast-paced yet supportive environment.

Responsibilities :

Monitor and manage incoming helpdesk tickets, ensuring all necessary details are collected.

Route tickets to the appropriate internal team or external vendors.

Provide basic troubleshooting for common technical issues, including phone, computer, and printer problems.

Direct employees to the correct person or department for issue resolution when appropriate.

Handle equipment logistics, including receiving, swapping, and managing laptops, mobile phones, and printers for incoming/outgoing employees and training events.

Assist with the setup and distribution of new equipment for staff as needed.

Requirements:

Experience in a Tier 1 IT Helpdesk role or similar entry-level IT position.

Familiarity with helpdesk ticketing systems (e.g., JIRA) is preferred.

Basic troubleshooting knowledge of computer hardware, software, and printers.

Strong organizational and communication skills.

Ability to work independently while maintaining excellent customer service.

Must be able to work on-site Monday through Friday, 9:00 AM to 5:00 PM.