JOB DESCRIPTION

RESPONSIBILITIES:

• Design, build, implement and maintain Salesforce solutions
• Analyze business requirements and turn them into technical solutions
• Collaborate with business and technical stakeholders, analysts, managers, and engineers to ensure solutions meet business needs
• Develop technical, user and process documentation and diagrams
• Mentor other software engineers
• Conduct code/solution reviews
• Assist with testing
• Administer and maintain multiple salesforce instances across different countries
• Act as second level support for issues the support desk needs help with
• Act as technical Subject Matter Expert for the business stakeholders
• Identify and resolve technical issues; recommend solutions and improvement in pursuit of continuous improvement.
• Ensure technical solutions are robust, reliable, easily sustainable/maintainable, scalable and secure
• Stay up to date on latest technologies, trends and best practices

**US CITIZENS ONLY NEED TO APPLY**

OVERVIEW:

• 5+ years’ experience with salesforce solution design, development, implementation and support
• 8+ years’ overall software engineering and database development experience
• Strong experience in Service Cloud, Marketing Cloud, including knowledge management, omnichannel routing, field services, Customer and Partner Portals, contact center, service center, CTI, VIR, case management, service console and Salesforce data structures and data modeling
• Excellent verbal and written communication skills in English
• Excellent collaborative skills
• Strong understanding of IT security practices in the modern world of malicious actors from nation-states and large-scale organized crime syndicates
• Strong troubleshooting, analytical and problem-solving skills
• Experience with Salesforce integration and ETL in general
• Strong knowledge of SQL, especially T-SQL
• Strong web development skills including HTML, CSS, JavaScript and related frameworks and libraries
• Experience with agile Scrum development
• Experience building customer reports and dashboards in Salesforce
• Understanding of DevOps practices including automated testing, source control/versioning, continuous integration and continuous deployment
• Strong understanding of Salesforce architecture including Apex, Visualforce, Lightning, Lightning Web Components, SOQL, Triggers, flow, workflow, process builder, data loader, Apex
• Strong understanding of Salesforce security including Roles, Profiles, User Access Policies, Permission Sets & Permission Set Groups, Public Groups, Queues, etc.
• Experience with additional programming languages and methodologies, especially Python or C# a strong plus
• Knowledge of French language a plus, but not required

OVERVIEW:

IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person- one identity.