The position of Client Service Manager will have complete ownership of one or more accounts from day to day management perspective. They will be responsible for the following functions/areas and consistently grow revenue, improve margins and establish Pyramid as atop supplier.

• Responsible for managing and building MSP personnel relationships and build relationships with the client’s Sourcing organization.
• Review account performance, issues, concerns with the Pyramid sales team/branch head on a daily basis.
• Work with PMO office for score carding and reporting needs to analyze performance of theaccounts. Review weekly, monthly, quarterly PMO reports and take corrective action to improve performance of the account as necessary.
• Interface with HR for on-boarding, timesheets, escalations, and immigration and issue management throughout the lifeof the consultant.
• Interfacing with other sales personnel to provide support to client managers (MSP and client hiring managers).

Responsibilities and tasks include (not limited to):

• Expanding the scope of the business Pyramid provides to the assigned client(s) by attaining new contracts for T&M consulting, SOW contracts, Permanent Recruitment, and etc.
• Manage MSP related daily sales activities such as: requirement qualification and prioritization, coordination and follow up with client for interviews, obtaining feedback on candidate interview and active client interactions with the goal of getting a placement.
• Develop and expand relationships with MSP at all levels to achieve top supplier status with MSP’s. Attend and participate in all MSP requirement intake calls, score card meetings, sales event or any MSP event that will help build relationships with MSP personnel.
• Ensure required levels of recruiting support and sales coverage are met so the Company meets and exceeds SLA’s on client and MSP score cards.
• Develop, maintain and manage relationships with Pyramid sales organization who are interacting directly with the end client hiring managers supported by MSP. Provide branch head/NAM’s with heads up on requirements that have come from their territory.
• Ensure all the team members record and maintain accurate client and candidate information in JobDiva in a timely manner. All interactions, discussions should be recorded in Job Diva with a goal of 100% compliance, including detailed submission notes and candidate interview notes.
• Demonstrate behavior that promotes team work and reduces conflict. Ensure compliance with work rules and corporate policies.

Outcomes:

• Position Pyramid through account management and delivery to be among the top three suppliers with MSP within the shortest possible time and as defined by the account planning document.
• Meet or exceed recruiting and delivery SLA’s as defined in the annual sales planning document (available through MB) including: recruiter productivity, fill ratios, conversion ratios, and GM goals, etc.
• Achieve positive growth in GM quarter over quarter as defined by bonus plan.
• Map the organization chart of the MSP in JobDiva within 60 days of taking over the account. Ensure the org charts are continuously updated in JobDiva to reflect any changes.

COMPENSATION: The base pay for this position ranges from $50,000 - $60,000. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Dependent on the position offered, commission, bonus, and other forms of compensation may be provided as part of a total compensation package.

Employee benefits include, but are not limited to, health insurance (medical, dental, vision), unlimited vacation and 401(k) plan.

ABOUT PYRAMID CONSULTING, Inc. – as one of the largest minority and privately owned staffing firms in the U.S., Pyramid Consulting focuses on providing our clients with high-quality technical professionals and services to support their business and IT initiatives. The success of our clients is facilitated through our ability to provide full-spectrum support via our development centers – from a single consultant under their management, at their site, to full turnkey solutions onsite and offshore.

Pyramid Consulting, Inc. is an Equal Employment Opportunity Employer. All applicants hired will be subject to a background check and drug screening.