Terms of Employment

• W2 Contract, 6 months (Possible Extension)

• This position is hybrid, with Tuesday-Thursday being onsite in Philadelphia, PA.

• The work hours are 8 AM-5 PM EST.

• Local candidates only.

Overview

Our client is looking for a Business Analyst to support the Customer Care & Billing (CC&B) department. As a Business Analyst, you will play a key role in analyzing and documenting business processes and requirements for projects.

Responsibilities will include:

• Gathering and documenting business requirements from stakeholders.

• Analyzing and documenting current business processes and workflows.

• Developing and maintaining business process models and documentation.

• Developing functional and technical specifications for system enhancements or new systems.

• Facilitating meetings and workshops to gather requirements and provide updates on project progress.

• Identifying and documenting project risks and issues.

• Collaborating with stakeholders to prioritize requirements and define project scope.

• Supporting the development and testing of new systems or enhancements.

• Providing training and support to users during system implementation and post-implementation.

• Participating in the evaluation and selection of software and systems.

Required Skills & Experience

• College degree in Business, Finance, Economics, or Project Management.

• 3-5 years of experience as a Business Analyst.

• Strong Excel reporting and PowerPoint creation skills.

• Comfortable and skilled at presenting PowerPoint presentations to leadership based on data report findings.

• Excellent communication skills, both written and verbal.