Call Center Representative
Department: Mark Rink
Employment Type: Full Time
Location: Beaumont, TX
Compensation: $17.45 - $23.50 / hour
Description
Job Title: Call Center Representative
Job Summary:
We are seeking a professional and customer-oriented Call Center Representative to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive experience for customers. This role requires excellent communication skills, a problem-solving mindset, and the ability to multitask in a fast-paced environment.
Key Responsibilities

• Answer inbound calls and respond to customer inquiries in a timely and courteous manner.
• Resolve customer issues, complaints, and questions regarding products or services.
• Provide accurate information about products, services, billing, and account management.
• Document customer interactions in the system and ensure follow-up on any unresolved matters.
• Meet or exceed performance metrics, including call quality, response time, and customer satisfaction.
• Escalate complex issues to appropriate departments or supervisors when necessary.
• Maintain up-to-date knowledge of company products, services, and policies.
• Promote and sell company products or services when appropriate.
• Work with team members to identify and implement process improvements.

Skills, Knowledge and Expertise

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and the ability to think critically.
• Ability to handle difficult situations with professionalism and tact.
• Basic computer skills, including proficiency with MS Office or CRM software.
• Ability to work independently as well as part of a team.

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for professional development and advancement