Overview:

The Smile Shoppe Orthodontics is seeking an outstanding individual to join our team as the Practice Manager who will oversee our offices in Dublin, OH, Athens, OH, and Logan, OH.

The Practice Manager contributes to the success of the practice by effectively executing the company’s business model; promoting the company culture, mission and values; and ensuring consistent compliance with all key company programs, operating initiatives, and audits.

The Practice Manager is directly responsible for the management of the day-to-day business operations through directing and developing a high performing practice team and cultivating positive relationships with providers and team members. The Practice Manager demonstrates behaviors that drive superior levels of patient service and team member satisfaction while striving continuously to improve results.

Responsibilities:
Oversees and manage practice business operations including key performance measures and practice revenue and expenses with a week-to-week outlook.
Accountable for achieving yearly patient visits, revenue and P&L goals.
Takes personal ownership of the practice by being a positive role model as a leader.
Creates a respectful workplace and is accessible, open to new ideas, and fosters a cooperative and collaborative environment.
Takes initiative and ensures self and team are accountable to the highest standards of performance and behavior.
Demonstrates and encourages a patient focus approach.
Fosters strong relationships with patients to create connections and influence patient retention.
Manage clinical staffing schedules to ensure proper coverage and optimal patient flow.
Participate in recruitment, onboarding, and training of new team members.
Coach and develop existing team members to enhance their skills and performance.
Address conflicts early, provide constructive feedback, and document coaching sessions.
Ensure clear and consistent communication with partner doctors and associates.
Regular travel required.
Other duties as assigned.
Qualifications:
2-5 years supervisory/management experience or equivalent to include P&L management and oversight.
Previous multi-site dental management experience.
Leaderships skills, including ability to build, coach and develop a high performing team.
Computer Literacy, i.e.; proficient with basic applications including MS Outlook, Word, Excel, and Dental System software.
Ability to work with the team and others to continually process improve operations that benefit patient experience and operational excellence.
Ability to meet OSHA, CDC, ADA and HIPAA standards.

Preferred Qualifications

Previous dental experience, preferably within orthodontics.
A Bachelor’s degree is preferred or commensurate work experience from on-the-job management/leadership training.

Benefits

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Training and Development opportunities